Closure Update – April, 22nd 2020

There is no higher priority for our office than the health and well-being of our patients and employees. We are closely following guidance on COVID-19 (Coronavirus Disease 2019) from the Centers for Disease Control and Prevention (CDC) and local governments to stay on top of all developments.

Our office will have a limited re-opening for face to face appointments in May. Appointments will be made on a case by case basis for services that can not be completed through telehealth. A doctor will still be available for telehealth appointments and we are accepting drop-off as well as mail in repairs.

In order to attend an appointment in the office a mask must be worn for patient and staff safety. We are spacing out appointments, limiting the number of patients in the office, as well as increasing infection control & cleaning measures.

We understand the importance of hearing at your best, especially in this time when communication is so critical. If there are any updates, we will post on our website and social media.
Please feel free to call with any questions. We are always happy to hear from our patients.


Past Update


While we’re complying with local, state and federal recommendations to close our office for walk-in as well as in-person patient care, our staff is still available through phone and telehealth video appointments. Please contact our office for more information. Any repairs can be dropped in a locked drop box by our front door. Please place items in an envelope with your name, date, what’s not working on your device, and the best contact information for you. We will call you with any questions & provide an estimated return time. Thank you for your patience during this uncertain time.


Past Update


There is no higher priority for our office than the health and well-being of our patients and employees. We are closely following guidance on COVID-19 (Coronavirus Disease 2019) from the Centers for Disease Control and Prevention (CDC) and local news to stay on top of all developments. We fully recognize that many of the population we serve are among the most vulnerable to diseases like COVID-19 and the flu. In accordance with interim guidance from the CDC, we are also taking the following additional measures to further strengthen our protocols and safeguard our patients’ health:

  • If you are feeling under the weather or are experiencing a fever, cough, or shortness of breath, we would ask that you call and reschedule your appointment so as not to put other patients at risk.
  • Dropping in can create a crowd in our waiting rooms. If an underlying condition or your age makes you more vulnerable to COVID-19, we urge you to avoid dropping in and instead call to schedule a time to get your hearing aids cleaned and checked.
  • Many newer hearing aids have a remote assist function that can allow for reprogramming outside the office. Please call if you have questions about using this function.
  • You could also see if a healthy loved one could bring your hearing aids to the office for a cleaning.
  • If you do not have a family member that could drop your hearing aids off, schedule a drive-by service. Our staff will meet your car in the parking lot, service the aid and return it to your car.
  • We recommend reviewing guidelines from the CDC on preventing illness.
  • We have instructed providers and staff to stay home if they are sick. If your provider becomes ill, we will ask them to stay home, and we sincerely apologize if this means we need to reschedule your appointment!
  • All non-essential support staff are working from home as much as possible to limit people in the office.
  • If you need additional accommodations, please don’t hesitate to call our office to discuss.

We understand the importance of hearing at your best, especially in this time when communication is so critical. If there are any updates, we will post on our website and social media.

If you are having problems with your hearing aids and feel you cannot come in right away, please call, and we’ll see whether we can help you over the phone. Please feel free to call with any questions. We are always happy to hear from our patients.

Sincerely,

Heard it Through the Grapevine Audiology